Receptionist - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Excel - At service delivery, we must be the best at everything

Challenge - We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?

Inspire - Have fun and be passionate about what you do.

Job objectives and responsibilities
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To follow on site policies and procedures to ensure that all visitors are greeted in a highly professional way
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Ensure that all calls are answered within 3 rings and queries are dealt with efficiently
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To deal with all visitors and associates in a professional and friendly manner

Main duties
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To greet all visitors in a professional and friendly manner (this includes internal clients)
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To understand all the procedures for all floors
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To operate the visitor management system from all the following perspectives: visitors management, room reservations, floor management and events management
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To escort guests to the lifts and to the meeting rooms
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To ensure meeting rooms are tidy and meetings do not overrun
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To set up laptops for meetings, and provide basic AV assistance
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To advise the hosts as soon as guests arrive and ensure that all visitor details are recorded
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To report any faults in the Reception area and in the meeting rooms
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Make room reservations
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Monitor reception inbox
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Provide administrative support when necessary and requested by Management
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Answer the telephone promptly and politely as per instructions, using the correct salutation
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When working a shift opening / closing please ensure all information is written in the hand-over books
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To sweep internal, external and event floors by end of business hours and send handover reports to reception and security (3,4,9,10,11,14 &15)
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To attend training courses as and when necessary
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To be able to deal with a variety of guests in a calm, professional and polite manner
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To be flexible in approach to work requirements in order to maintain the standards required as a Signature employee.
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To support emergency evacuations
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To comply with QHSE procedures in place
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Must obtain authority on any holiday requests from Management before booking time away with a third party.
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Must obtain authority for all overtime payments.
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To be able to deal with a variety of guests in a calm, professional and polite manner.

Person Specification
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Excellent telephone manner - essential.
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Quick thinker - able to use common sense and to make decisions
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Reception experience
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Room reservations experience
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Great understanding of a corporate environment
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Excellent Customer Service skills - essential
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Competent PC skills, Outlook, Manhattan, MS Word & MS Excel
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Professional and polite at all times
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Extremely Flexible - essential
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Great at multitasking - essential
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To take ownership and be accountable for own decisions
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Excellent communicator - essential
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Team player - essential

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy

We do what we say we will

How we behave

We treat all colleagues with respect
We challenge people when they don't do the right thing
We welcome advice from anyone that might improve what we do
We are open and honest
We think safety and always follow rules for safe working

Helpful

We go out of our way to make a difference

How we behave

We work with each other to achieve the best for clients and for Mitie
We share information to help colleagues succeed
We build great relationships
Our first response to requests will always be positive
We look out for each other, never walking by unsafe actions or situations

Inspiring

We help others to be the best they can be

How we behave

We support and encourage each other to develop
We lead by example
We set clear expectations
We listen to and learn from others
We learn from mistakes and incidents to prevent recurrence

Passion_ _**Take our people, add their passion, and you get something really special.

Spirited

We give it everything we've got

How we behave

We do good things for each other, the environment and the community
We appreciate diversity and encourage it
We demonstrate team spirit
We are committed to doing things better and setting new standards in all that we do
We take pride in what we do and have fun doing it
We celebrate success and say thank you

Fresh thinking **We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a