Client Services Officer - London, United Kingdom - London School of Public Relations

London School of Public Relations

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_
The Client Services Officer is in charge of coordinating the professional development courses.

T_
he role is varied and interesting and you are required to have the communication skills and confidence to build a rapport with our clients and deliver the overall administration, organising and planning of the professional of the training programmes.

We are looking for someone who enjoys looking after the training needs of clients and seeing them through their learning journey.
Experience in working within training and learning, as well as an interest in the PR industry, would be useful.

The role:

Managing and administrating our accredited workshops
Planning the courses: setting the schedules, managing the calendars, arranging the bookings for scheduled and tailored programmes and booking the expert trainers
Managing the running of the events both inperson and online
Handling the client's enquiries, bookings and providing an excellent customer experience and managing their professional development
Following up with client enquiries and sales leads
Invoicing and coordinating payments with payables
Issuing certificates
Assisting in preparing proposals for potential clients (working with the Director of Training)
Managing the databases, scheduling new dates, and managing the CRM systems
Coordinating and overseeing the running of the inperson and online courses

Managing the websites and ensuring events are communicated clearly

Creating content for monthly newsletters and blogs
Coordinating the promotions of events with the marketing team
Skills we are looking for:
Experience in running and managing training events
Technical, IT and digital knowhow
Experience in bookings and handling enquiries
Administrative experience using Office suite
CRM and database experience
Marketing and social media experience

Personal attributes:

Dynamic, adaptable, friendly, and approachable
Focused, and resultsdriven
Strong written and communication skills
Excellent interpersonal skills (this role is suitable for someone who enjoys meeting people, is friendly in communicating. engaging with our clients and expert speakers and creates a positive impression)
Selfmotivated, attention to detail and a problemsolver
Organised, precise, with an excellent eye for detail
Collaborative, supportive and customerfocused individual
Comfortable dealing with different types of clients from the corporate world
Able to manage a professional training setting
A quick learner and able to multitask
Creative and a problemsolver
Mature and reliable
Committed, and dedicated this role is perfect for you if you are looking for a longterm position that you can make your own
Resilient and able to be autonomous
Fast learner and resultsorientated

Industry:
Public Relations & Communications

Employment Type
Full-time

Job Types:
Full-time, Permanent

Salary:
£28,000.00 per year

Benefits: