Inbound Customer Service Advisor - Solihull, United Kingdom - The Curve Group

The Curve Group

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Inbound Customer Services Representative

Hybrid working

Full Time

£10.91 per hour + OTE + Benefits
- _______________________

A bit about us:

At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

The Role:

As a Customer Services Representative, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their finance plans, and coming to the best solution for the customer.

You'll need to make sure to understand everyone's circumstances, display empathy throughout calls, and ending the call with a positive outcome for the customer.

Key Responsibilities:

Providing telephonebased support and guidance to customers via inbound calls
Empathising and engaging with customers, getting them to tell their story and explain their situation
Focusing on the customers' needs to supply solutions in a professional and friendly manner
Keeping a variety of internal systems up to date

Skills & Attributes:

We're not looking at your 'on paper experience', as experience within a similar role or even industry isn't necessary for you to succeed and do what you do best for our customers.

All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to.

We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solve their problems, listen and communicate well with customers.

What's in it for you?

Salary of £10.91 p/h
The opportunity to achieve on target earnings and monthly awards such as vouchers and prizes and 'Team of the month' which is a budget to share across the team
We care about your work life balance and as such implemented hybrid working for all our employees
You'll have access to our multiawardwinning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including fantastic discounts off eating out, cinema tickets, days out, retailer discounts and gym discount
28 days holiday inclusive of bank holidays as well as the opportunity to buy/sell annual leave + 1 extra day for each year of service for the first 5 years