Customer Service Assistant Bristol - National Windscreens

National Windscreens

Verified Company

Bristol, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the job

Our business is in repair and replacement of automotive glass. We provide our services in our branches and through our mobile units.
You will be part of our Contact Centre team and will receive high quality training after which you will be expected to:
Deliver exceptional customer service ensuring all jobs are processed and booked in a timely & proficient manner.

Support yourteam, Branch Managers and ROMS to deliver targeted time to serve.

Handle incoming calls ensuring service level agreements are achieved, calls include new quotations, booking new jobs, resolving queries on existing jobs and providing general updates.

Review Jobs booked at source ensuring they are checked, authorised or validated before appointment date.

Outbound call customers who have not selected a booking date to book appointment

Complete and submit insurance authorisation requests direct to Insurance company or Tamworth Insurance team as required

Liaison with Branch Managers to keep them abreast of any booking changes or amendments

Proactively work with Branches to achieve TTS targets

Ensure job notes are factual, concise and up to date

Required to undertake such other duties as may be reasonably required commensurate with your position in the organisation

About you:

We are more interested in your enthusiasm to learn, your motivation to deliver excellent customer service and your desire to do a great job than any previous experience in our sector.

It would be helpful if you:
Can interact well with customers.

Have GSCEs in English and Maths or general experience and competence to this level

Have good attention to detail and are able to accurately input Data

Have proven experience within a customer service environment

Have strong communication skills with a calm telephone manner

Quickly obtain good knowledge of company products and services

Have an understanding of GDPR, Treating Customers Fairly Principles

Are highly organised and accurate with an attention to detail even when under pressure

Can prioritise effectively to ensure work is managed in line with agreed deliverables/deadlines

Can cope with a challenging work schedule with changing priorities and multi task whilst still delivering high quality results

Familiar with and able to use all systems proficiently - full training will be provided

In return

We offer generous holidays, great earnings potential, full induction and training, pension scheme and great working environment.

MW1