Service Desk Administrator - Newcastle upon Tyne, United Kingdom - Nigel Frank International Limited

Nigel Frank International Limited
Nigel Frank International Limited
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
newRef: 021123_


Service Desk Administrator:

England
- £20,000 to £28,000 GBP

  • Support Role
  • Skills: 2nd line, 2nd line engineer, support, office365, o365, office 365, azure, cloud, newcastle
  • Level: Midlevel

Job description:

Service Desk Administrator

021123_

  • Service Desk Administrator
  • Newcastle
  • This is your chance to join the global leaders in cloud talent solutions With offices thriving all across the world, there hasn't been a better time to join a company that reached the top and never looked back. With two successful divisions underneath them, get stuck in and prove yourself in this awardwinning environment.
  • The Service Desk Administrator will be working alongside the wider service desk team to deliver on projects and resolve technical issues across the business. You will be supporting over 1500+ users to oversee the systems and provide remote assistance.
  • Key Responsibilities:
  • Picking up escalations from 1st Line
  • Delivering on tickets, meeting SLAs
  • Creating documentation
  • Involvement in Onboarding and Offboarding users

Desirable experience:

  • Experience working in a similar position.
  • Certifications in Microsoft Azure and 365 preferred
  • Experience using ticketing systems

Technical Experience required:

  • Microsoft 365 and Exchange Online
  • Active Directory and Entra ID
  • Microsoft Endpoint & Intune
This is a salaried role paying up to £28,000. This is a hybrid position, with the offices based in Newcastle.
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