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Service Administrator - Portsmouth, United Kingdom - Harwoods Group

Harwoods Group

Verified Company

Portsmouth, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE

The role of the Service Administrator is to:

Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

KEY RESPONSIBILITIES

Record vehicle detail and customer requirements accurately and effectively.
Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
Ensure upsell opportunities are recorded.
Call customers and remind them of their booking 24 hours beforehand.
Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
Ensure 100% customer followup post visit.
Carry out selfaudits on all completed job packs to ensure manufacturer compliance.

Skills & Requirements

Essential

Smart appearance.
Competency in numeracy, literacy and IT.
Energy and enthusiasm.
Attention to detail.

Experience

Desirable

Experience in administrator roles.

Hours:
Mon - Fri 8am - 6pm or 9am - 5pm + 1 in 3 Saaturdays 8am pm

Job Types:
Full-time, Permanent

Salary:
£25,460.00-£32,460.00 per year

Benefits: