Administrator - Gloucester, United Kingdom - Terberg DTS

Terberg DTS

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of Role:

Ensure we meet our obligations, key performance indicators, specifically in relation to Fire Division contracts throughout Terberg DTS.
To provide administrative support to all the Terberg DTS Fire Division team.
To provide effective support to Fire Division and to coordinate work requirements effectively with all other departments.
To provide effective customer service and build relationships with both internal and

Purpose of the role:
external customers.

To maintain vehicle records using the in house systems / spreadsheets.
Responsible for Fire Division administrative processes inclusive of customer invoicing, payment queries, raising purchase orders, booking accommodation, supporting with employee expenses.
To prioritise work effectively ensuring all documentation is completed accurately and on time.

Responsibilities:

Proactively ensure that customer accounts are managed in line with agreed contracts:
Obtain purchase order numbers in a timely manner.
Invoice contractual revenue in line with department objectives. Liaise with Accounts to proactively manage invoice queries. Complete credit requests.
Prepare and maintain vehicle administration accurately and proactively ensure that customer accounts are managed in line with set processes, procedures and agreed contracts including:
Co-ordinate and process insurance claims. Co-ordinate service VOR swaps in line with company procedures.
Prepare and maintain Service Level Agreements.
Accurately recording vehicle faults and maintaining the spreadsheets.
Ensuring defects are passed to the relevant maintenance organisation in a timely manner.
Ensuring all inhouse systems such as LIST are updated.
Scrutinising vehicle defect reports to ensure such defects are covered under the appropriate contract.
Scrutinising all repair options to ensure value for money is achieved.
Provide effective communication to other departments when necessary.
To work within the team and to liaise effectively with all other departments.
To prioritise work effectively ensuring all documentation is recorded accurately.
To maintain accurate, clear and concise records on customer management systems
To provide effective customer service and build relationships with both internal and

external customers.

Liaise with management team to proactively escalate any concerns / risks.
Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
Be responsible for managing your own time efficiently.
To work with all departments, particularly with projects that are being explored or implemented.
To undertake projects as and when required, to support the need of the business or to achieve departmental objectives.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required:

The ability to work to tight deadlines, under pressure and with a sense of urgency.
Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
High attention to detail.
Interpersonal skills and the ability to develop strong working relationships.
Ability to manage own workload independently prioritise tasks.

Critical Knowledge Required:
Good knowledge of Microsoft Office - Outlook, Word, Excel, Teams and PowerPoint.

Qualifications and Experience required: