Uk Customer Service Team Leader - London, United Kingdom - Jellycat

Jellycat

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world.

Jellycat have an exciting opportunity for a new Wholesale Customer Service Team Leader to lead our big and growing Wholesale Customer Service Team The Wholesale Customer Service Team provides day to day support to our UK stockists, agents and sales team and will be reporting to the Head of Wholesale Customer Service.

You'll be;

Leading a team of 8 Customer Service Specialist and being their first point of call for them
Setting clear, defined goals and KPI's for the team
Constantly looking for ways to improve the overall level of customer service
Ensuring the Jellycat's tone of voice and brand is upkept in line with our expectations and business pillars
Coaching and developing a high performing team by conducting meaningful and regular 11's and performance reviews
Resolving complex customer queries and complete follow up actions
Using SAP systems to resolve and process customer orders and queries
Collaborating with multiple Jellycat stakeholders to ensure the Customer Service actions are completed in a timely manner

You'll have;