Learning Support Advisor - Cookham, United Kingdom - The Chartered Institute of Marketing

The Chartered Institute of Marketing

Verified Company

Cookham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join a 4.5 Glassdoor rated company

We are looking for a
Learning Support
Advisor to join our Customer Experience | Qualifications and Training Team.

This is a great opportunity for you to play such an important role for CIM as you will be the first port of call for qualification and training support enquiries.

About the role

In the role of the Learning Support Advisor, you'll be working as part of a team to deliver an exceptional customer experience to CIMs customers via a range of communication channels.

Your role is to advocate for customers and advise them to support a long-term and lasting relationship with CIM

Hybrid working is fully embedded in CIM's company culture. This team follow a model of both onsite and remote working, currently 2 days office based / 3 days remote, prioritising collaboration and communication, and to help us stay connected we use Microsoft Teams._

In a typical day, you might:

Support customers via a range of channels
Work in collaboration with CIM teams and departments to promote opportunities for the benefit of the customer
Collaborate across departments to understand policies and process, and to ensure these are as effective and efficient as possible
Actively listen for and encourage customer feedback, ensuring this is recorded and used to improve the customer experience
Promote customercentricity within all activities
Proactively promote CIM products and services where appropriate
Assist where required across all team processes for the benefit of the customer
Maintain understanding of CX industry, key themes, and trends
Actively engages with CIM products and services for personal development and proudly promotes these to our customers
Provide solutions with appropriate and accurate advice, promoting onecontact resolutions
Maintain awareness of relevant policies and regulations
Make improvement recommendations for the benefit of the customer
Take ownership of workload and quality of work to meet quality monitoring guidelines
Ensure all communication effectively reflects our brand, tone of voice and chosen messaging
Maintain accurate and relevant records in line with GDPR guidance

For this role, you'll need:

Excellent organisation and communication skills
Able to remain calm under pressure
Experience with Microsoft Office products
Able to learn, retain and adapt to new product/service knowledge
Strong understanding of CIMs products and services
Open to constructive feedback
Proactive and forward thinking
Be adaptable and use initiative

Who we are:

CIM supports, develops and represents marketers, organisations and the profession all over the world.

We offer a diverse range of training courses and world-renowned qualifications, which enable modern marketers to thrive in their roles and deliver long-term success for businesses.

Our ability to award Chartered Marketer status recognises a marketer's commitment to staying current and abiding by a professional Code of Conduct.