Operations Support Team Leader Hybrid - Windsor, United Kingdom - Journey Recruitment

Journey Recruitment
Journey Recruitment
Verified Company
Windsor, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you an amazing Operations Team Leader looking for a fantastic new opportunity in a growing digital healthcare company? Then this could be the perfect opportunity for you.
This fabulous company are based in Windsor and the role is working 9-5:30pm on a 37.5 hour working week. The role is hybrid, with 3 days in the office and 2 from home. This is flexible, as long as you can easily get into the office in Windsor when needed. The salary on offer is £28,000 to £30,000 dependant on experience.


What will I be doing in the Operations Support Team Leader role?

  • Monitoring the daily performance of the team and taking corrective action taken where necessary
  • Overseeing the allocation of tasks/workloads to the team(s) via inbox allocation
  • Ensuring incoming medical records are dealt with in a timely manner and within client KPI's
  • Assist with managing other teams where required
  • Ensure that all service level agreement targets are achieved and KPI's met via quality audits
  • Ensuring that individual and team targets are implemented and met
  • Liaise with clients on a regular basis to identify and rectify any issues
  • Liaise with the Business development team to ensure processes are agreed and communicated to customers
  • Monitoring of telephone skills and providing immediate feedback where necessary
  • Managing the operations clear desk audits and updating information security team of any breaches
  • Liaison with IT concerning chasing and raising of tickets for the operations teams
  • Ensuring all complaints are dealt with or escalated in a professional, efficient and timely manner
  • Responsible for appraisal and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour
  • Providing great customer service and ensuring the team deliver this

What skills and attributes do I need to be successful in the Operations Support Team Leader role?

  • Excellent customer service skills
  • Proficient use of MS Office
  • Coaching and development skills when mentoring and leading staff
  • Ability to challenge behaviour in a fair and constructive way
  • Commercial and business acumen
  • Innovative with the ability to come up with improvements and new ideas
  • High level of attention to detail
  • Highly organised
  • Great communication skills
  • A team player with a supportive attitude.
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