Customer Service Warranty Advisor - Birtley, United Kingdom - Westray Recruitment Group

Westray Recruitment Group
Westray Recruitment Group
Verified Company
Birtley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

WHAT IS IN IT FOR YOU

  • Salary circa £20,000 DOE
  • Pension Scheme
  • Private Healthcare
  • Working hours are 8.30am until 5.30pm with an early finish of 1.30 on a Thursday or Friday ( based around 37 hours with a half an hour lunch break each day)

THE BUSINESS


Our manufacturing client have been established for over 55 years and put innovation, quality and service at the forefront of that they do.

They are committed to employing passionate and talented people who strive to make a positive impact on the businessmeaning their culture is centred around working together as peers with a combined goal of meeting each brand overall objectives.

Currently employing over 250 staff they are looking to bring in an experienced customer service professional to help further supportthe business.


THE ROLE


Are you experienced in providing excellent customer service by telephone and do you have strong administration skills? If so, we have an opportunity for you to join an innovative manufacturing business who are looking to add value to there already well-establishedCustomer Service Team.

Working as a key member of the Customer Service and Warranty team in a busy fast paced environment, you will be responsible for consistently delivering excellent customer service.


Your duties will include:

  • Delivering a consistently excellent telephone support service
  • Providing information, support and guidance to customers
  • Undertaking general administrative duties to meet the needs of the department
  • Accurately process customer orders
  • Managing a Customer Service platform
  • Closing off individual and multiple jobs
  • Arranging Engineer Work schedules
  • Being the key point of reference between Internal and External Departments
  • Carry out other duties as appropriate to the post of customer service and warranty advisor as required by the line manager
**TO APPLY
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