Service Coordinator - Sutton Coldfield, United Kingdom - WHS Plastics Ltd

WHS Plastics Ltd

Verified Company

Sutton Coldfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tasked with supporting the Aftermarket department delivering exceptional customer service and managing the day to day activities such as internal and external communication, scheduling Data inputting along with working with logistics and Operations to ensure customer satisfaction.

Key areas of responsibility, duties and the deliverables expected:

Receiving schedules from planning team
Liaise with planning department and logistics department to ensure requirements are met on time.
Internal communications between departments and service.
Organise any assembly and repacking for aftermarket as primary
Organise any assembly and repacking for production when needed
Support other areas of the business when required.
Progress chase on all parts throughout production cells
Raise collection form via CEVA for requirements
Handling customer requests, this could include maintaining stock sheets, undertaking/managing stock counts, material requests.
Support in projects to improve efficiency of repack elements from operations through to customer requirements
Proactively plan, organise and overcome any issues with repack
Maintain all documents relating to packaging specification in accordance with the company's quality requirements
Implement solutions and improvements for supply to ensure on time deliveries to customers.
Develop and implement Service KPIs and publish to key stakeholders
Additional tasks will be allocated in accordance with customer requirements.