Out of Hours Scheduler - Bath, United Kingdom - Wessex Water

Wessex Water

Verified Company

Bath, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Are you enthusiastic, motivated, able to multitask and solve problems? If so, we have a great opportunity within our Divisional Scheduling team as an Out of Hours Scheduler

We have two part time positions available, one on a 12-month fixed term contract and one permanent position.

The role

You will be responsible for scheduling work for our operational staff across the business, maximising efficient use of their time and resources by organising tasks to obtain the best work and travel efficiency to reduce overtime, mileage and fuel costs within the required service level agreements (SLA's).

You will be required to liaise with operational staff across multiple disciplines to achieve this. You will also be required to raise requests for reactive work to be carried out and prioritise appropriately.?

Working in our Control room, you will participate in a shift rota, including standby duties, maintain accurate up to date information about changes within the business and demonstrate outstanding customer service skills.

Working pattern:

Week - Monday - Friday

Week - Saturday/ Sunday or

Week - Standby

You will manage contacts throughout the journey of customer incidents ensuring customers are kept informed on progress and provide effective scheduling of reactive customer incidents to field staff.

Assisting with the management of sewerage incidents, identifying priority service customers.

You will also be required to help manage call volumes by handling a variety of household and non-household operational enquiries.

What do I need?

We are looking for a positive team player, who has outstanding customer service and communication skills, a positive approach, excellent prioritisation skills and the ability to work under pressure.

You will also need knowledge of Microsoft Word, Excel and Outlook.

Training will be provided for all other Scheduling systems.

Benefits for you

Pension up to 20% combined contribution
25 days' holiday rising to 28 with length of service
Opportunity to buy and sell up to five days' holiday
Health benefits package
Life assurance (up to four times your salary)
Electric vehicle salary exchange
Flexible working
Cashback and discounts from over 1,200 retailers
Paid volunteering day
Enhanced family leave
Interactive health and wellbeing platform
Support from mental health first aiders

- £1,000 referral fee if you recommend someone to work for us

What will you get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression.

We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer.

Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting?_