Land Freight Customs Co-ordinator - Milton Keynes, United Kingdom - Yusen Logistics (UK)

Yusen Logistics (UK)
Yusen Logistics (UK)
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job Ref

VTFMKF00358


City:
Milton Keynes

Department

International Freight Forwarding

Salary

From £26400 per annum

Status

Full Time

Type

Permanent

Hours

/

The Company

Yusen Logistics is working to become the world's preferred supply chain logistics company.

Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services.

As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.


We are looking for a Land Freight Customs Coordinator based in our Tilbrook site to work Monday - Friday rotating shift pattern, such as 7am to 4pm/10am to 7pm.

The position holder will ensure shipments are managed efficiently and 'right first time'.

Also, they will maintain a centre of excellent customer service to the Customs & Logistics clientele of Yusen Logistics (UK) Ltd.

The Benefits

  • Hybrid working
  • Salary from £ per annum
  • 25 days' holiday (excluding bank holidays)
  • Company pension scheme
  • Employee benefits i.e. Discount schemes including Evouchers and gift cards, gym membership and recognition platform
  • Critical illness cover
  • Tailored development and career opportunities
  • Company sick pay


  • Employee wellness initiatives

  • WeCare
- includes 24/7 online GP, mental health support service, get fit programme and more


Key responsibilities:

Teamwork/ Creating Better Connections:

  • To establish, build and maintain a good relationship with all Team members
  • Cooperate and work collaboratively within the team and foster good relationships with others
  • Respect new ideas and differing opinions
  • Build trust and confidence within the team through the quality of your work
- encourage respectful communication & behaviour within the team

  • Share insight, thoughts and information effectively with others

Customer engagement:

  • Understanding the needs and challenges of our customers through insight
  • Building and maintaining a good customer relationship
  • Updating the customer with any delays with their shipments
  • Ensure customers KPI's & SOP's are followed and maintained

Customs Activity Management & Compliance:

  • Create Customs entries & Transits as per customer instructions and 2nd check entries as per the departmental KPI
  • Cancellation and amendments of Customs entries & T1's, keeping the customer updated
  • Provide support, help & assistance to the Customs department
  • Ensure the T1 issue tracking sheet is updated accordingly
  • Ensure all company procedures including Health and Safety are adhered to, including absence, performance, standards of behaviour, taking due consideration of company values
  • Any escalations are reported to your Team Leader

KPIs reporting and management:

  • Ensure high standards of operational service are always met
  • Observe deadlines and SOP

Key requirements:

  • Customs Procedures & Regulations / Freight Forwarding experience is desirable
  • BTEC / or equivalent recognised qualification within the Customs International Industry would be a bonus
  • Ability to work on own initiative as well as part of a team
  • Excellent customer service and communication skills
  • Team Player
  • Displays a confident and professional manner
  • Highly organised with ability to work under pressure and to deadline
  • Problem solving & Investigative skills
  • Attention to detail / Strong numeracy / literacy
  • Ability to build relationships at all levels of the organization as well as clients
  • Ability to work on own initiative as well as part of a team
  • Ability to work under pressure and meet the deadlines
  • Experience of working in a fastpaced environment
  • Good communication skills and customer service skills
  • Customer Focus / Problem Solving / Attention to detail / Reliability / Reactive
  • Good IT skills MS office and excel
We thank all applicants for their interest, however, only those under consideration will be contacted.
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