Property Sales Administrator - Edinburgh, United Kingdom - Rettie and Co.

Rettie and Co.

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KEY DETAILS:

Location:
Edinburgh

Department:
Rural Sales

Reports to:
Rural Director

Hours per week:37.5 hours

Hours of work:
Monday to Friday (09:00 - 17:30)

Purpose of the role:

You will provide administrative support to the Rural Director and wider team. This will involve a variety of sales activities including property marketing, invoicing, compliance, and preparing correspondence for clients.

You will also assist the team by responding to inbound enquires, ensuring an exceptional standard of customer service is provided to all customers by using your excellent communication and relationship building skills.

Key responsibilities:

Administration & Compliance

Responsible for supporting the Director and wider team with a variety of administrative tasks throughout the sales journey
Supports the sales team in ensuring the accuracy of all property marketing materials and ensuring all compliance requirements are met with:
CPR & BPR 2008 compliance
Data Protection Act 2018 compliance
Anti-Money Laundering Regulations
Responsible for ensuring accuracy of own data input into Reapit (CRM), therefore ensuring the accuracy of management accounts and management reporting.

Delivering Exceptional Service

Responsible for adhering to agreed sales systems and processes, specifically:
Responding to Home Report and brochure/property information requests
Assist with setting up of viewings and valuations of properties

Key competencies:

Essential

Prior experience of working in an administrative role
Proficient in the use of IT systems including MS Word, Excel & Outlook
Proven ability and passion for delivering an exceptional level of service

Desirable

Prior experience of Reapit or a comparable database product
Experience of working in estate agency or professional services
Detailed knowledge of the residential sales processes

Behavioural competencies:

Customer focused
Communication
Collaboration
Planning and Organising

About us:

When you join Rettie & Co. you'll discover the difference you can make. We are a growing and ambitious company, but at our foundations we have a family feel. We care about our people and we want them to prosper. And what's more, we're not like other agents.

There are lots of roles and services that you might not know we offer, from our research team through to our build to rent team, there's a lot more about us than just selling and letting properties.