Quality Manager - Stockton-on-Tees, United Kingdom - Imperial Workforce

Imperial Workforce
Imperial Workforce
Verified Company
Stockton-on-Tees, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Imperial Professionals are delighted to be working in partnership with TK Access Ltd to recruit a Quality Manager on a permanent basis.


Job Title:
Quality Manager


Company:
TK Access Ltd - One of the world's leading stair, platform and home lift manufacturers.


Location:
Stockton-on-Tees


Salary:
£Neg with an excellent benefits package.


Role Summary:

To implement and manage Quality Management for the business embedding a continuous improvement culture.

To work on quality improvement projects that support a quality framework across the business to ensure quality assurance and the integration of contractcompliance with quality assurance measures.


Highlighted Responsibilities:


Internal Audits:


  • Create schedule ensuring full coverage of clauses over 3 year cycle.
  • Manage and support team of internal auditors, set schedule and chase for outstanding audits.
  • Log any OFIs and NCRs, forward to relevant department and monitor actions for close out.
  • Hold regular meetings to update on standards, review progress and recent audits.
  • Prepare updates for Ops and 1/4ly safety board meetings.

KPIs:


  • Calculate and report COPQ figures to the reporting international business unit.
  • Attend NFTR analysis meeting to understand issues and root causes.
  • Report NFTR KPIs and determine factory issues to report to business unit
  • Prepare updates for Ops, biweekly quality call and monthly CL Quality call.

Logging of quality issues to be reported to the factories:

  • Receive NCRs from field/dealers, log and forward to factory, chase feedback.
  • Manage dealer complaints regarding product quality to close out timely.

Management and document control of IMS:

  • Annual review of all Quality policies and process maps.
  • Manage document control and version control by logging changes and authorising before publishing.
  • Engage leadership to be responsible for their areas and keep up to date.

Completing accreditations:


  • Manage information gathering from all departments to ensure full completion of CHAS / Constructionline / SIPP / SafeContractor.
  • Keep documentation (insurances, certifications) up to date to avoid lapses.

BSI:


  • Annual review of standards to ensure compliance.
  • Prepare for and chair all BSI Quality audits
  • Prepare action plan following any OFIs or NCRs and lead progress with relevant department manager.
  • Prepare any action plans enforces by BSI following NCRs.

Meetings:


  • Monthly Ops meetings
  • Home Solutions & Access prepare slides to update on quality issues and KPIs.
  • Biweekly Quality call with HQ provide feedback and support.
  • Monthly CL Quality call with international colleague provide feedback through updating of CL Quality report and discuss ongoing / new product issues.
  • Monthly Factory Update with HQ
  • Bimonthly Quality Action Meeting with international quality colleagues prepare slides and commentary to review current performance.
  • Weekly Quality call with HQ discuss ongoing issues / resolutions.
  • Monthly Action Plan Meeting with international team discuss progress of ongoing actions / removals and additions to the plan.

Risk & Opportunities Register:


  • Responsibility to own and initiate 6 monthly review, adding updates and managing version control

NPS:


  • Ensure raw data is delivered on time for calls to be made.
  • Review calls to monitor for quality.
  • Monitor results and support NPS coordinator in close out of red alerts.
  • Conduct site audits / safety walks as a member of the leadership team.

Other key tasks:


  • Be aware of current complaints processes and results / KPIs
  • Help and feedback on implementation of any dealer information / processes.
  • Continuous improvement of KPI and NCR reporting.
  • Regular discussions with Warranty Controller to ensure processes are followed by all departments.
  • Constant engagement with technical teams to encourage maximum reporting of NCRs to drive quality calls with factories.

To be considered for this role you will have:

  • Demonstrable working experience in a quality, business improvement or continuous improvement operating area is essential.
  • Demonstrable experience of Site inspections and investigations, company preparation for Audits, Compliance and maintenance of relevant standards
  • Experience of information provision to tender and submission process would be advantageous but not essential
  • Demonstrable experience of nonconformance processes & procedures would be advantageous but not essential
  • Knowledge and experience of ISO 9001 standards would be advantageous
  • Although not essential a Knowledge of SharePoint to manage the QMS/IMS would be advantageous
For more information on this opportunity or for a confidential conversation please contact Anthony Antoniou at Imperial Recruitment Group
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