Customer Service Advisor - Ipswich, United Kingdom - Adecco UK

Adecco UK

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Salary and package:

Full time, Permanent Role
Basic salary: £22,000

Monday

Friday (9:00am 5:00pm)

Key roles and responsibilities

First point of contact for incoming customer calls
Communication to customers of order status (priority orders, delays etc)
Processing and reallocation of returned parcels
Sorting and distribution of paperwork
Order amendments/changes ie; delivery addresses, quantity, PO numbers
To take responsibility and accountability for individual work produced
Deal with day to day issues that arise effectively and efficiently
Deliver work to the manufacturing site in a timely fashion

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Key Qualities and Experience

Excellent communication skills, via written and verbal mediums
Ability to problem solve quickly and efficiently
Ability to prioritise workload
Good attention to detail and organisational/time management skills
Have a proactive approach in the understanding of new processes and systems

Motivated, driven and dedication to deliver and maintain high standards of service

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Victoria Addison