IT Service Delivery Lead - London, United Kingdom - Sotheby's

Sotheby's

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury.

Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations.

Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

THE ROLE

RESPONSIBILITIES

Oversight and evaluation of global IT services provided by MSPs
A focus on providing a great IT experience for our employees while diplomatically balancing stakeholder needs to drive improvements to our services
Regular alignment with IT and Operations leadership teams to understand IT needs
Represent IT as a senior leader in our London headquarters and other sites in EMEA
Create and facilitate processes and meetings to continually maintain and improve the services provided by the IT organization
Manage a set of supporting vendor relationships, and supervise related budgets
Drive projects and initiatives to improve the services provided by our organization
Hold vendors to our agreements while retaining a sense of ownership and accountability for what they provide
Collaborate with infrastructure leads to understand the impact of systems and technical changes to end users, and propose related changes to our processes
Help ensure hardware inventory is maintained under the latest standards, and recommend any changes to help improve the experience of our employees

IDEAL EXPERIENCE & COMPETENCIES

Must have experience leading IT teams directly for a IT consulting firm or Managed Service Provider, as well as experience managing internal technical teams or contracted relationships on the client side
Experience tracking progress towards SLAs validating critical metric reporting, and suggesting methods of improved measurements and tracking
Have had a previous focus on IT end user services while closely collaborating with regional onsite, infrastructure and operational project leads
Experience driving telecoms and network projects would be a bonus as there are currently several on our road map

**_ The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates._