Customer Service Advisor - Walsall, United Kingdom - Echo Managed Services

Echo Managed Services

Verified Company

Walsall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor

Job Types:
Full-time, Permanent

Salary:
£22,368.06 per year

Location:
Walsall, West Midlands

Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues.

Customer service experience is desirable but if you don't have any, don't worry We offer a comprehensive training package to enable you to become experts in helping people.

If you have a passion to help people, learn and grow this could be the role for you The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.

About the role:

The role involves delivering excellent customer service, taking payment and Direct Debit calls from our customers respectfully and in a timely manner.

You'll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that's inbound, outbound or face to face.

The role covers a working window of 8am to 6pm Monday to Friday and 1 in 4 Saturdays 8am to 1pm (to include bank holidays).

You'll work varied shift patterns within those times for 37.5 hours a week.

What You'll Get in Return

Passionate about career development we want you to succeed and build a career
Free Parking on site
Employee recognition scheme
Social hub
Fun working environment with an emphasis on teamwork
Gym on site
Life Assurance
Cycle to work scheme.
Focus on learning and development.
Social events

What You'll Need

Have a great work ethic.
Enjoy working as part of a team.
Are customer service driven.
Have great communication skills.

The assessment centre will involve an interview and a quick online test of your customer service skills so it's nothing to be nervous about We'll do our best to make you feel comfortable and you'll learn plenty more about us in the process.

Who we are:

We're part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses - as a result you'll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.