Property Administrator - Edinburgh, United Kingdom - Rettie and Co.

Rettie and Co.

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Stats

Job Title
:
Property Administrator

Location
:
Edinburgh

Department
:
Lettings

Reports to
:
Associate Director
Hours
: 37.5**Salary* : £19,884 - £ 21,804*
Purpose of the role

The aim of the Edinburgh Letting's Team is to ensure an exceptional customer experience is provided to all our potential and actual customers.

You will work closely with your colleagues to ensure the team deliver a best-in class experience and by doing so, you will also support Rettie achieving a market leading position.

In your role as a Portfolio Administrator, you will provide administrative support to a team of two Portfolio Managers and assist them in improving the performance of their assets under management by delivering an exceptional client experience.

In addition, you will carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.

You will work collaboratively with your colleagues and support the Portfolio Managers in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.

Key responsibilities

You will be responsible for the following:

Managing Administration - *Supporting the Portfolio Managers in the administration of all aspects of the lettings and management process across their portfolio.

First point of contact for inbound calls and inbox enquiries.

Effective management of all viewing appointments and overflow appointments.
Diligent management of keys and the authorisation of access
Detailed tenancy referencing and due diligence.
Accurate preparation and service of all initial tenancy documentation.
Diligent administration of all safety testing.
Accurate financial management and efficient collaboration with the accounts team including the collection of deposit and rental payments.
Efficient and diligent processing of contractor invoices, collaborating with the accounts team to ensure prompt payment.
Check in and Check out reports
Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.

Maintaining Company and Operational Standards -
to ensure standards are met and a continuous learning approach is adopted.

Follow and comply with all company policies and procedures.
Take responsibility for and adopt a proactive approach to learning and personal development
Ensure professional behaviour supports and reinforces the values of the Rettie brand.
Attend all compliance and other company training as required.

Key competencies

Driving Licence
Proficient in the use of IT systems including MS Word, Excel & Outlook
Experienced in a customer service role
Confident in administrative tasks

Behavioural competencies

Customer focused
Self motivated
Multitasking
Effective under pressure
Team work
Effective communicator

About us
For over 25 years Rettie & Co. have been an integral part of the Scottish and North of England property markets. We go above and beyond in our quest to deliver the ultimate service and results for our customers.

We provide services in residential and new home sales, letting and property management, land, development and residential investment, consultancy and research.

We employ more than 170 staff, with 14 offices in Edinburgh, Glasgow, Borders, St Andrews, Berwick-Upon-Tweed, Newcastle-Upon-Tyne and London. When you join Rettie, you'll discover the difference you can make. We are a growing and ambitious company, but at our foundation we have a family feel.

Salary:
£19,884.00-£21,804.00 per year