Customer Host - Skelmersdale, United Kingdom - The Fedcap Group

The Fedcap Group

Verified Company

Skelmersdale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment.

We are currently recruiting for a
Customer host to join our existing team in
Skelmersdale .. The salary for this position is between
£18,000 and £20,000.

You will be

Responding to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
The Customer Service Champion for the office
Administering Petty Cash and assist with associated payments
Capturing walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week
Collating "good news" stories working closely with Employment Advisors, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant thirdparty organisations (e.g. Job Centres)
Assisting the team in ensuring a high level of customer engagement or reengagement and ensure participant records are maintained to reflect contact or attempted contact made
Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
Any other ad hoc duties in line with delivery programme requirements.

Person Specification

About you
Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

Experience of general office administrative duties
Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment
The ability to build rapport and work effectively in a sometimeschallenging environment
Experience of appropriate IT systems including Microsoft office packages and databases

Key Competencies:

Adaptability
Customer centric
Rapport building
Resilience
Quality & compliance.
You won't work on weekends or bank holidays
A monthly benefits scheme worth £500 with access to over 900 retailers
A cycle to work scheme that is open all year long
Laptop and mobile phone for every employee
Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
A twoweek Induction and training programme
Company annual leave, including a buy/sell scheme
Free life cover
Pension with a 4% match from Fedcap

**Additional information

Equality, Diversity, and Inclusion

Disability confident employer and Access to work

As a Disability confident employer, we work in partnership with other organisations' to underpin the governments aspiration to support disabled customers into work.

This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

IND1

Mission:

To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs.

Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.