Client Care Team Member - Southport, United Kingdom - Fletchers Solicitors

Fletchers Solicitors

Verified Company

Southport, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Care Team Member

Fletchers Solicitors Ltd have a fantastic opportunity for an experienced Client Care Team Member to join the growing Onboarding team

Location:
Southport/Hybrid
If you are looking for a new role in a growing company that offers a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you

Excellent client service skills
Good organisation skills
Customer service experience
Ability to work as part of a team.
Excellent attention to detail
Excellent communication skills and telephone manner
Ability to use Microsoft packages and proclaim.

In the role you will be working within a busy team ensuring that our clients are continually at the heart of everything we do, by being motivated and enthusiastic about providing excellent client service.

You will be responsible for ensuring the best client journey through the stages of a medical negligence case.

In return Fletchers can offer:

Pension scheme with taxefficient salary sacrifice option.
Life Assurance Policy
Medicash policy to cover some dental, optical, and other medical expenses.
35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days, holiday per year,
Long service award 3 days extra holidays after your 5th, 7th, and 9th full year of employment.
Enhanced company sick and maternity pay scheme
Flexible, agile working environment with a positive worklife balance
Varied calendar of funded company social events
Monthly voucher awards

Our People:

Our people are at the heart of everything we do We take pride in the results gained for our clients and go the extra mile to get justice.

Fletchers are an employer of choice, rated a top 80 Law Firm by the Times.

Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

So much has happened in the last year at Fletchers:

We became Fletchers Group following several acquisitions and have big plans for more growth.
We offered legal colleagues more training contracts than ever before.
Retained excellent rankings with both The Legal 500 and Chambers & Partners
We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
We launched our first ever Associate and Partner programmes for senior lawyers.
We launched the Fletchers Foundation charity to support injured people.

Thats just to name a few, check out our website for more:

Main Responsibilities:

Assisting the Head of Client Care with reporting on a weekly basis or as requested.
Being always the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
Understanding of performing ID checks and working with Compliance Team if further information is needed.
Thorough reviewing of files, to ensure that excellent client service is being provided.
Engaging with immediate and wider teams to share client service advice/assistance.
Proactively responding and resolving client service enquiries from team members and clients
Identifying and solving problems.
Helping provide training with the Head of Client Care as and when required.
Managing own task list

The above list is not exhaustive of any other tasks, which may be required.