Claims Advisor - Leicester, United Kingdom - Tate Recruitment Nottingham

Tate Recruitment Nottingham

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Insurance Claims Advisor

LEICESTER

OFFICE BASED

£24,000

This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers.

You will pride yourself on providing an excellent level of customer service when processing

First Party, Intervention and Credit Hire reservations and be confident in dealing with Motor Insurance claims handlers and the end user hirers principally on the phone.

The role:

Establish and maintain a good working relationship with all of our internal and external customers
Manage a portfolio of Insurance Customers, processing their accident replacement rentals in line with any pre agreed processes
Proactively manage your work queue, ensuring you prioritise any ASAP rentals, whilst maintaining good lines of communication at all times
Form strong relationships with your colleagues and customers, being the first point of contact for any day to day queries that may arise on your accounts
Providing post rental support through proactive complaint management on your dedicated accounts
Identify any rental trends or inefficiencies that need to be addressed, establish route cause and assist with any remedy
Demonstrate excellent customer service approach and work with strong organisational and prioritisation skills

Key skills and attributes required:

A proven record processing insurance claims or accident management experience
Excellent administrative skills, communication and attention to detail
Knowledge of the Motor Claims process, credit hire experience is advantageous
First class IT knowledge of all Microsoft and Google packages
Able to work using own initiative as well as ability to work within a team
Customer centric approach and ability to prioritise workload, based on hire type and complexity
Available to work overtime when requested

Desirable Skills:

Experience of processing claims under the ABI General Terms of Agreement
General understanding of the vehicle repair process
Experience of dealing with Motor Claims, from FNOL to claim recovery

40 hours a week - working between 08:00 - 18:00 Monday to Friday and 8:00 - 13:00 Saturdays

Job Types:
Full-time, Permanent

Salary:
Up to £24,000.00 per year

Benefits: