1st Line Support Engineer - High Wycombe, United Kingdom - Techunite Ltd

Techunite Ltd

Verified Company

High Wycombe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Techunite are working with an award winning communications company in High Wycomve who are recruiting for a 1st Line Support Engineer to join the team.

The day to day role will involve resolving issues and support for users of our group of companies from a ticket-based system.

Experience:

At least 1 years experience in a desktop support role
Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 365)
Basic Networking knowledge (DHCP, DNS)
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management

Responsibilities:

Remote IT Telephone Support for customers
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
Adherence to a call logging process
Password resets/mail routing/new accounts etc.
Logging customer queries and meeting SLA's
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Scheduled Server maintenance
Onsite IT Support for customer
Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
Onsite Project installation work
Escalate when needed to in accordance with SLA

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1st Line Support / Desktop Support / Windows OS / Windows Server / IT Support / Technical Support_