Customer Service Adviser - Lisburn, United Kingdom - Danske Bank

Danske Bank

Verified Company

Lisburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
_

Killeaton House, Dunmurry, Lisburn

We are Northern Irelands leading bank and our multi award winning contact centre team are looking for new Customer Advisers to join us.

We would love you to help us achieve even more in 2024.

Here at Danske Bank, we are so much more than a contact centre, we are a family and a community.

Culture is embedded in everything that we do.

We are a place to work that encourages our colleagues to continually enhance their professional and personal development all in a space that creates a true sense of belonging in a safe, fun, focused and driven environment.

We are passionate about our Diversity & Inclusion strategy and in the Contact Centre we have our own diverse groups to support this such as our Belong Team, Culture Club, Green Team and Team Engage.

Everyone is welcome to join these groups and get involved - New Ideas are the best ideas As a team we have many opportunities to come together to support the community through volunteering and Fundraising while having lots of fun along the way.

We truly believe that colleague engagement creates a sense of value, and this contribution, commitment and loyalty form part of the foundations of Danske Bank.

Why you'll want to work with us_

At Danske Bank we're driven by a clear purpose to help customers, colleagues and society thrive. We believe what we do genuinely makes a difference.

That includes investing in our people, ensuring everyone feels that they belong and being there for the moments that matter.

Danske Bank recognises the power that comes with diversity of thought and perspective, it makes us stronger as a business and creates a true sense of belonging for our colleagues.

To be the best we can be, we depend on diverse thinking, beliefs, experiences, and backgrounds.

We have a clear purpose -
Helping our Customers, Colleagues & Society thrive:

- and our Diversity and Inclusion Strategy is central to that. We recognise that everyone does not have an equitable starting point, and, by focusing on 'equality', we are making sure that everyone has an equal opportunity to reach their full potential. Our customers come from all walks of life, and so should our colleagues.

Driving sustainability is a key strategic priority for us.

We'd proud to have achieved Platinum Level in the 2022 Northern Ireland Environmental Benchmarking Survey and we're working hard to help our customers go green.

No wonder we are recognised by Best Companies as Northern Ireland's number one best company to work for.

So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home at Danske Bank.

We offer a fully paid comprehensive training programme.

We want you to be successful and will make sure that you have a well-planned career pathway which can lead to promotion within 9 months.

From flexible working patterns and reset spaces to free parking, we offer a diverse range of other benefits that will match what matters most to you and to your lifestyle.

What your day will look like_

As an inbound based telephone Customer Service Adviser, you'll quite often be our customer's first point of contact. You will help with a range of queries about our products and our services.

You will always be looking to identify customer needs and support the customer on their banking journey, while educating our customers on our digital offerings.

Explore all options and take ownership to resolve the customer query and act as an ambassador for Danske Banks products.

Contribute to an environment of colleague collaboration to achieve team and individual goals.

Ensure every customer interaction exceeds the their expectations.

What skills and experience do you need to join us? _

Our Customer Direct team is passionate about delivering an excellent service.

So, if you take pride in going that extra mile for the customer, we would love to hear from you.

Banking experience is not necessary, just a passion for making every customer feel valued and if you are a good communicator with the ability to build Rapport and the potential to identify customer needs while educating our customers on both new and existing products and services then you are going to be a great fit

And remember -our contact centre is highly collaborative. Our training is of the highest standard so you will always be supported.

What we can offer you... _

There's much more to working at Danske Bank than just a salary, but for this role we are offering between £20,225 - £25,000 depending upon experience.

As a Customer Service Adviser, you will receive 32 days' leave per year which includes 22 days' annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).

We also offer an attractive range of flexible benefits centred on wellness. Everyone's circumstances are different, and our benefits can be tailored to your needs. For example, you can buy more holidays or if you ne