Outpatient Team Leader - Chester, United Kingdom - Countess of Chester Hospital NHS Foundation Trust

Countess of Chester Hospital NHS Foundation Trust

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the Reception Team and deliver excellent secretarial support to the Department and Management Team.

The post holder will be accountable to the Head of Records and Reception Services.

You will be responsible for dealing with all rotas, training, sickness absence, data quality and first-line management relating to the Department.

The role requiring you to have excellent customer service skills and attention to detail. You will need to communicate effectively, taking the appropriate action when needed e.g. when taking dealing with complains, analysing the situation and surroundings.

You will ensure that all staff are appropriately trained and competences are assessed.
You will be proactive in the training and promotion of data quality and excellent customer service.
You will deal with complaints and concerns from patients, assisting in directly them to the appropriate service.
You will be responsible in maintaining a good understanding of the Trust Patient Access Policy and RTT procedures associated with outpatient appointments and admissions, liaising with other teams as necessary and ensuring all appointments are dealt with appropriately.

The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.

The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services.

The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.

The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do.

The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life.

The Trust complies with its terms of authorisation as a Foundation Trust.

Recruitment selection processes are based on competence (see Person specification) and values.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.