Customer Services Coordinator - Weybridge, United Kingdom - March Recruitment

March Recruitment
March Recruitment
Verified Company
Weybridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Coordinator
Fixed Term Contract (Maternity cover)
Salary - £25,000 - £28,000 PA


In this role you will provide excellent service to our client's UK customers ensuring all queries and questions are resolved, order entry and credit processing and maintained.


Customer Service Coordinator Responsibilities

  • Process all customer returns and exchange requests in an efficient and timely manner meeting the KPI's
  • Process all product complaints in an efficient and timely manner meeting the KPI's
  • Unpack all returns and Log returns and exchanges
  • Liaise with customers and account managers for all return and exchange queries and the Smart Arch case
  • Liase with customers, account managers and QARA for product complaints queries
  • Issue credit paperwork and ensure have obtained the correct signatures before a credit raised
  • Package and return 'fit stock' to warehouse
  • Investigate rejected intercompany stock from warehouse deemed unfit stock
  • Produce reports for required return information
  • Provide supporting documents for audits
  • Support Customer Service team where necessary
  • Adhoc duties when requested by Manager

Customer Service Coordinator Key competencies

  • Professional with proven ability to build appropriate relationships with external key customers
  • Demonstrated problem solving and decisionmaking abilities
  • Able to work well within a team and calm under pressure
  • Results orientated and Adaptable/willing to take on new tasks
  • Able to prioritise workload and work to deadlines
  • Displays initiative and enthusiasm for their role and company

Benefits

  • Pension
  • Private Medical Insurance
  • Dental Cover
  • Medical Cash Plan
  • Group Income Protection
  • Life Assurance
  • 25 days holidays + your birthday
  • Employee Assistance Program
  • Great offers on several consumer scheme
Consultant - Charlie Shepherd


Job Type:
Temporary contract


Salary:
£25,000.00-£28,000.00 per year


Experience:


  • Retail sales: 1 year (preferred)
Customer Service: 1 year (preferred)


Work Location:
In person


Reference ID:
J13316LC
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