Contract Customer Advisor - Birmingham, United Kingdom - Serco Plc

Serco Plc
Serco Plc
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Working Hours:
Flexible working to suit both the employee and the buisness needs


Salary:
£22, Commision (on target earnings £4.5k)


Location:
This position will move between our facilities to cover sickness, annual leave and to offer sites additional support where needed

Are you passionate about customer service, sales and leisure?

Would you like to join our fun and vibrant team within Birmingham Community Leisure Trust?

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often.

We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community.

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit an experienced Customer Advisor to join our team of membership advisors to offer support across the contract where needed.

In this role you will provide concise membership information with regards to all of our facilities and its offerings. You will be required to show customers around our facilities, discussing their offerings and programming along with selling memberships.

You will ensure that monthly sales and financial targets are hit and track new and existing members, as well as creating a welcome atmosphere for customers.

You will create a strong link between Health and Fitness, Front of House and the operational support teams by being enthusiastic and passionate to deliver on the sales plan.


The role will involve a high level of customer interaction, whether it be face to face or over the telephone you will strive to deliver your best service to meet both customer and business needs.


No day will be the same, reporting directly to the Contract Sales Manager you will be offering strategic support across the contract.

Your flexible approach to working will see you influencing our diverse teams and implementing fresh ideas and approaches to positively impact customer experience and sales performance.


We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities.

You will also receive free gym membership and various benefits and discounts.


What you'll need to do the role


First and foremost this role will see you supporting all of our leisure centres within Birmingham so you must have the ability to travel between sites.

To be considered for this role you will also have previous sales / leisure experience.


Why Serco

Meaningful and vital work:

The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


Great people:
We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer

  • Free Gym membership
  • Mileage covered
  • Up to 6% contributory pension scheme
  • 21 Days annual leave
  • Serco discounts which include cinema, merlin entertainment as well as on online shopping and mobile phone plans
  • Interesting, varied, and enjoyable work


Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services.

Birmingham Community Leisure Trust will be your ultimate employer.
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