End of Tenancy Specialist - Gateshead, United Kingdom - Connells Group

Connells Group
Connells Group
Verified Company
Gateshead, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you


Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500


We are looking for a End of Tenancy Specialist (known locally as a Property Manager) for our Property Management team in
Gateshead.


Responsibilities of a End of Tenancy Specialist

  • To be the sole point of contact for our clients and maintain and build upon the relationship.
  • Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements.
  • Proactive management on their properties in line with industry standards.
  • Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties.
  • Arranging contractors to carry out repairs and maintenance as required.

Key Skills of a End of Tenancy Specialist

  • Ensuring that our clients and tenants are being updated on all tasks and processes.
  • Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio.
  • Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords.
  • Ability to multi task as you will be managing the entire relationship with tenants and landlords
  • Able to generate and grow new business from existing and new clients.
  • Excellent organisation, prioritisation and time management skills with a strong attention to detail.

Experience Required for a End of Tenancy Specialist

  • Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation)
  • First class customer service skills.
  • Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly.

Benefits

  • Career progression within the property management team and wider Group.


  • Perks at Work

  • Discounts on products and services inc electrical & Travel
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • 24 hours / 7 days per week Employee Assistance Programme.
  • Nuffield Health Screening discounted medical assessment to provide an in depth picture of your health.
  • Cycle to work scheme

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more

CC00308


Job Reference:
CC00308
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