Call Handler - Manchester, United Kingdom - Health Assured

Health Assured

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CALL HANDLER

LOCATION:
MANCHESTER CITY CENTRE (CLOSE TO VICTORIA STATION)

SALARY:
£21,500

VARIOUS SHIFT PATTERNS AVAILABLE FOR FULL TIME ROLES

JOB OVERVIEW

DAY TO DAY RESPONSIBILITIES

To provide an efficient and effective telephone service to all callers
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed
Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue
Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to
Assist with all call related matters coming into the business whether for the EAP function, OH or business services
To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support
Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database
Maintain required productivity levels to ensure that the service provision is maintained, and service levels are achieved
Escalating any service issues appropriately
Identifying areas where we can improve client experience
Maintain communication with all relevant teams across Health Assured
Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role

ESSENTIAL SKILLS AND COMPETENCIES

Enthusiastic and willing to learn
Ability to prioritise and work unsupervised as required
Excellent communication and written skills
Ability to provide great customer service
Good listening skills
Open minded and nonjudgemental
Ability to work with telephony and IT systems
MS Office knowledge and experience

WHAT WILL YOU GET IN RETURN?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays

- dress down & free treats

Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

WHY JOIN OUR TEAM?
Health Assured are proud to be the UK and Ireland's most trusted independent health & wellbeing provider. Our people, and the hard work they do, are the reason why we've gained that trust.

We are a growing business with a fast-paced working environment, we value our employees ongoing development and with internal training we ensure you have all the resources to build a successful career.

Hard work is recognised and rewarded through the many opportunities and incentives offered, if you have a positive and focused attitude towards your work then this is the role for you.

Salary:
£21,500.00 per year

Ability to commute/relocate: