CRM Data Analyst - Cambridge, United Kingdom - Ideal Personnel and Recruitment Solutions
Description
Our well respected client has a permanent vacancy for a CRM Data Analyst. This role works closely with the Head of Business Development and the Senior Business Development Executive. Applicants for full or part time hours will be considered.The role:
- Ownership of the CRM system ensuring data integrity is maintained at all times
- Managing the electronic client feedback and marketing data and reporting on themes, opportunities and threats
- Managing the deal and referral registers
- Managing the legal directory submissions including data capturing
- Implement policies and procedures for CRM software administration and implement best practice.
- Assisting with the launch and implementation of a new advanced CRM system.
- Collaborate with wider marketing teams to develop and maintain marketing lists.
- Coordinating training sessions and distributing CRM knowledge throughout the firm.
- Encouraging the use of the system to drive efficiency and usage
- Ensure that GDPR policy is adhered to in relation to marketing.
- Working with the Business Development team to create and implement processes.
- Analysing data and trends and producing reports.
- Maintaining and developing related website pages and contact forms.
Requirements:
- Experience of using and managing CRM systems
- Experience of implementation of CRM software solutions, and automated software management tools, desired but not essential.
- High level of computer literacy and proficient with MS Office
- Excellent data analysis skills
- High level of accuracy
- The vision to enable the system to reach its potential
- Outstanding organisational and time management skills
- Excellent verbal and written communications skills
- An ability to problem solve and find solutions
- Excellent project management and stakeholder management skills
- Delivers helpful CRM advice with a "can do" attitude
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