Helpdesk Administrator - Glasgow, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
TS/KC/01-04/820/RP1

Job Title:
Helpdesk Administrator

Location:
Office Based - Glasgow - G52 4JG -
_Applicants must have the right to work in the UK_

Contract:
Permanent**
Salary: £22,000 per annum (pro rata)

Hours per week: 24 hours

Shift pattern:
Saturday and Sunday 07:00-19:00

This role will be based at home temporarily until we have moved to our new Hillingdon office. _

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.

Role Overview

We are currently recruiting for a Helpdesk Admin to join our passionate and driven team based at our Glasgow office.

Benefits

Informal hybrid/flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Wide range of retail discounts
Regular social and charity events are held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
Helpdesk cover to meet clients' needs.
Filing, scanning, and tracking paperwork.
Providing Administrative support to the Helpdesk Team.

About You:

Strong Customer service skills.
Proven administration experience
Experience working with the CAFM system is advantageous.
Knowledge of Microsoft Office packages.
Exceptional telephone manner.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.