Tenant Participation Officer - Birmingham, United Kingdom - Lynx Employment Services Ltd

Lynx Employment Services Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting on behalf of our client, who is looking to recruit a Tenant Participation Officer to work as part of their team in the Birmongham area.

This is a full time role for a period of 10 months.

Job Summary

To assist the District Housing Managers and Local Housing Managers in the formation and development of all tenant involvement initiatives, with special emphasis upon the establishment and support of Tenants/Residents Associations, Housing Liaison Boards and Constituency Tenant Groups.

Provide specialist advice, guidance and information about the variety of management options such as local management agreements and estate agreements.

Job Role & Responsibilties

To actively target underrepresented and hard to reach customer groups and assist with the participation of all customers in the determining of service priorities and the monitoring of performance.
To enable Local Teams to establish channels of effective communication with all existing Tenants/Residents Groups, Housing Liaison Boards and Constituency Tenant Groups.
To assist in the formation of new initiatives to improve customer involvement and respond to changing legislation.
To ensure that the wishes, criticisms and observations of the customer are able to reach local and senior management as appropriate.
To include working closely with Local Housing Managers, Housing Officers, Housing Liaison Boards, Constituency Tenant Groups and Other Council Departments.
To support the District Housing Managers and Local Housing Managers on resident involvement and related matters involving training and development of tenant groups.

A specific task for the post holder will be the review of the Constituency Tenant Involvement Agreement.

Special Conditions