Credit Control/collections - Swindon, United Kingdom - Reed Accountancy

Reed Accountancy
Reed Accountancy
Verified Company
Swindon, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

A new opportunity has arisen for a Credit Control/Collections individual to join a global, industry leader on a 12 month FTC - UK based, remote working.

You will be responsible for the administration of all activities for assigned accounts within the land industry. Reporting to the Credit Manager, this position will assist customers and internal departments with any enquiries regarding credit control.


Your duties will include:

  • Verbal and written collection of Accounts Receivable from a worldwide base of customers.
  • Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
  • Determine and document reasons for overdue payments obtain payment commitments
  • Record information about financial status of customer and status of collection efforts.
  • A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed
  • Review disputes for action, assist and followup on disputed invoices to resolve Customer queries efficiently.
  • Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
  • Identify and escalate potential problems related to the financial status of a customer/group to necessary teams
  • Identify negative changes in customer payment behaviour and alert management accordingly.
  • Recognize the balance required between effective collections and maintaining a positive customer experience.
  • Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
  • Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas
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