Receptionist - Nottingham, United Kingdom - Mitie
Description
Job Overview:
We are recruiting for a personable, confident and professional individual to fill the role of Receptionist within a busy and vibrant corporate environment.
As the first point of contact for all visitors and staff you must be able to demonstrate an exceptional level of customer service and awareness, a passion for providing a welcoming, courteous and polite Reception.
Main Duties
- Meeting and greeting Visitors and Employees in a friendly professional manner
- Responsible for ensuring all Visitors and Employees sign in and out and are issued with the correct passes according to the SOP's
- Bringing to the attention of all visitors the standard instructions regarding Fire procedures
- Consistently deliver on performance, maintaining high levels of FOH standards
- Work and comply with the Company's policies and procedures, governance framework and standards, as detailed in the SOP's
- Maintain confidentiality at all times
- Adhere to all QSHE related procedures and H&S Legislation, reporting any relevant risks, near misses, accidents or incidents to the Team Leader/Line Manager
- Contribute to best practice sharing ideas and supporting fellow team members
- To undertake any training and development as deemed necessary for the pursuance of the post
- To approach all customer complaints in a calm, empathetic and professional manner
- Ability to remain calm and professional at all times
- Undertake and complete all relevant trainings
- Participate in the full year and half year Performance Development Review process
- Maintain a log of all visitors for the benefit of security and evacuation procedure
- Become familiar with building procedures such as parking, deliveries and security procedures
- Being vigilant for any suspicious activities in or around the reception area and notifying the appropriate Mitie or client staff during normal working hours of any such movements or intruders
- To carry out client Fire procedures in the event of an evacuation
- Informing visitors or staff about building facilities
- Become familiar with the building and surrounding area to provide directions and other relevant information to building visitors
- Operating a switchboard in a warm, confident and happy manner
- Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions
- Reservation of meeting rooms on a computerised meeting room booking system
- Assisting attendees with enquiries
- Assist with meeting rooms set up as per booking arrangements
- Ensure the cleanliness of the meeting rooms is up to standard
- Liaising with the hospitality floor and catering team to ensure seamless delivery of meeting requirements
- Any other administration ad hoc duties
What we are looking for:
- Confident management of situations which may be complex and involve conflict or dispute
- High standards of customer service in a quality environment
- Ability to work independently, remaining focused and motivated
- The ability to work independently and use initiative
- Efficient and courteous manner
- Ability to handle difficult customers and work under pressure
- At least 1 years previous experience of providing reception services in a busy Corporate environment
- Previous experience of working in a diverse service delivery team
- Ability to handle and manage queries and messages from visitors and staff members, in a timely, efficient, friendly and helpful manner
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