Technical Customer Service Advisor - Aldershot, United Kingdom - Intouch Communications (Aldershot)

Intouch Communications (Aldershot)

Verified Company

Aldershot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Intouch Communications?
Intouch are a fast-growing telecoms and IT company based in the South of the UK.

Intouch provides services nationwide and manages IT and Business Telecoms services for clients across multiple industries.

We have a passion for helping other businesses increase their success, and take the same approach when it comes to our staff.

We want everyone within the business to achieve every success in their career and work collaboratively to achieve this.

We have incentives, daily training time, team meals out, international trips and volunteering opportunities available to our team, as well as an upbeat office environment.

The Customer Service Representative's role will include:

Answering inbound calls from our clients, often being the first point of contact
Routing calls to the relevant departments, or gathering relevant information in order to raise a support case
Assisting with managing the Engineering installations calendar (booking in Engineer's jobs, confirming visits and ordering kit)
Ensuring ongoing communication and completing customer courtesy calls to ensure customers are satisfied with their level of service and to update them on latest offers
Account administration and updating the CRM database with any additions/changes
Building relationships with customers
Resolving any customer complaints in a calm, professional manner
Ensuring customers are kept informed of the status of their queries
Providing Training to customers on how to use handsets and software (sometimes on the customers site)
Helping install equipment at customers sites and making changes to cabling.

What we will be looking for in you:

Telephone-based customer service experience is essential
An awesome personality
Great communication skills and the ability to deliver excellent customer service
Resilient and naturally motivatedwith a sense of fun
Highly organised and detailoriented.
An interest in technology

Perks of working with Intouch:

Up to £22k starting salary depending on experience
Comprehensive training
Lively, fun offices
Casual dress code in the office
Events and nights out
Numerous incentives incl. Holidays
Recognition for your hard work
Statutory pension

This is a role where you can truly have an impact. With that in mind, if you are looking to forge a career in customer service with an ambitious, friendly company, get in touch

Job Types:
Full-time, Permanent

Salary:
£20,952.00-£21,995.00 per year

Benefits: