Website Operations Executive - London, United Kingdom - Metro Bank PLC

Metro Bank PLC
Metro Bank PLC
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Team Brand & Marketing


Location Holborn Office


County Central London


Ref # 21053


Closing Date 20-Feb-2024


We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.

We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.


What you will do:


  • Work closely with brand, digital, marketing, product and other business stakeholders to schedule and deliver content updates for the Metro Bank website
  • Act as a website SME to implement best practice and identify solutions for optimal customer experiences and journeys through the website and how they're integrated within campaign journeys
  • Work closely with third parties including developers to manage new features and functionality, ensuring releases reflect agreed scope, budget and timelines
  • Continuously work to optimise website performance, identify and resolve performance issues
  • Support the Website Manager with the development of processes, procedures and policies ensuring all are documented and embedded into teams
  • Manage risk governance and controls ensuring risks are minimised
  • Ensure the website meets accessibility and vulnerable customer needs
  • You will organise your own busy workload across long and shortterm projects but have the ability to react quickly if required
Monthly overarching strategy sessions - looking at broader themes for delivery and the roadmap ahead

And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

**What you will need: - Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

  • 2+ years of experience in any or all of the following: Website manager, content manager, digital marketing
  • Good knowledge of CMS and analytical platforms including but not limited to Optimizely, Google Analytics
  • Experience working in an agile delivery environment and working collaboratively in a multifunctional team
  • Good technical SEO knowledge
  • Strong experience in risk management and governance having worked in a highly regulated industry
  • Understanding of vulnerable customer requirements and website accessibility
  • Issue/Project tracking including platforms such as Jira
  • Good technical SEO knowledge
  • Strong project management and time management
  • Experience working in an agile delivery environment and multifunctional team

Our promise to you

  • We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
  • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
**Important Footnote
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