Customer Service Advisor - Snodland, United Kingdom - Clancy Group

Clancy Group

Verified Company

Snodland, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor:

£26,770:

Snodland:

_We CareThat's why we need people like you, who care about your colleagues and customers_

We have a 12-month, full time fixed-term contract for a Customer Service Advisor, with great communication and organisational skills to join our friendly team in Snodland.

The Role:

Dedicated to working with our client (South East Water), you'll be supporting their customers who have questions and queries related to the operational works that we perform on their behalf, such as repair and maintenance of existing water pipes, new connections etc.

You will be the person that is able to connect between the customers, South East Water and the operational teams who carry out the works.

Every day you'll put your naturally curious nature to good use, as you ask questions that enable you to find the right people and solutions to resolve issues quickly and efficiently.

Here are some of the activities you will be involved with

Manage incoming calls from clients/customers in a professional and friendly manner
Ensure all activities related to customer queries are recorded and up to date, using Excel and other systems
Take accountability and ownership for seeking solutions, balanced with knowing when to escalate
Liaise and work collaboratively with South East Water and Clancy colleagues

If you can demonstrate the following, we would love to hear from you
Exceptional customer service skills and proficiency in IT are both essential.

We are looking for someone who will contribute to creating a fantastic team atmosphere, who has an optimistic and bright outlook and cares about making life easy for their customers and colleagues.

Important to note, is that we have an early start at 730am and the role will be full time at our offices in Lenham.

Our Company
Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families.

We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate._