Claims Processor - Bolton, United Kingdom - Davies Group

Davies Group

Verified Company

Bolton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Case Manager

Bolton - BL6 4SE

40 hours per week

Why would you join Davies?
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform
discounts for over 800 retailers
25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
Development, training, and professional qualifications

As a case manager you will effectively and proactively manage a case load of new and in-progress property claims in line with both client specific requirements and service level agreements

What will your day look like:

Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
Produce work of a consistently high quality in line with internal processes and guidelines
Operate within, and adhere to, signed off authority levels
Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
Take responsibility for own selfdevelopment through effective use of PDR and audit feedback and relevant learning courses
Contribute positively to both great teamwork and a good overall culture

Abilities And Knowledge:

Relevant technical claims experience
Good customer service skills
Ability to effectively manage own time and caseload
Good interpersonal skills
Selfmotivated with a drive for continuous selfdevelopment
Effective Communicator
IT proficient
Good problemsolving capability

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda.

Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business.

We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are
Dynamic - We readily adapt to the changing environment. We strive for what's next.

We relentlessly seek more:
for our business, our clients, our colleagues, and our communities.

We are
Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We
Succeed together

We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are
Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£25,000.00 per year

Benefits: