Customer Service Administrator - Derby, United Kingdom - Pendragon
Description
Customer Service Administrator
Pendragon Vehicle Management
Hybrid Role
Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team based at Pendragon Vehicle Management in Derby, which has recently undergone a major refurbishment throughout.
- Answering the telephone in a professional manner
- Produce quotations for customers to a high level of accuracy
- Ordering vehicles via our internal and external supplier chain
- Proactively managing status reports
- Driver updates completed
- Effectively communicate with customers and manage their expectations
- Arranging deliveries and ensure return vehicle sent to correct site
- Data entry into several systems
- Providing reports for Customers
- Working closely with the Sales Team
- Provide exceptional customer service skills and focus
- Proactive complaint handling
- Can do attitude
With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail.
In return we will support you with training, development and the opportunity to take your career to the next level.
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