Technical Support Apprentice - Worcester, United Kingdom - The Development Manager Ltd (TDM)

The Development Manager Ltd (TDM)

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £198 per week
Duration 18 months
Advert closing date 20/03/2023

Description

Dolphin is a world leader in assistive technology for blind, partially sighted and dyslexic people with a distribution channel in over forty countries.

We are looking to recruit an apprentice to join our Technical Support team in delivering first rate service and troubleshooting technical incidents.

This apprenticeship is an ideal start to your career in Digital Support.

You will work as part of a team delivering a first class, professional customer service in an office based IT Support position.

Types of responsibilities you will be tasked with include:

Diagnose hardware and software faults
Create and maintain training documentation
Ensuring customer feedback is escalated to relevant teams and departments
Product testing

Entry requirements

Minimum of 4 X GCSE'S grace A-C including English and Maths

Training to be provided

Digital Support Technician Level 3 Apprenticeship Standard:

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.

These block weeks will take place in virtual classrooms.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge modules will include:

Digital Technologies
Data Management and Information Systems
Security
Applications Technicians (or) Service Technicians

Things to consider

Can you get to the location of the employer on a daily basis?

Skills required

Array

Future prospects

There is the opportunity to progress within the business on a higher level apprenticeship.
Join Dolphin Computer Access for a career that makes a difference.

Hours per week 37.5
Working week Monday - Friday
Apprenticeship standard Digital support technician (Level 3)

Worcester, Worcestershire, England, WR3 8TJ