Reception Booking Clerk - Gillingham, United Kingdom - Medway NHS Foundation Trust

Medway NHS Foundation Trust

Verified Company

Gillingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note:

You will be working across our sites: Medway Maritime Hospital, Rochester Healthy Living Centre, Sittinginbourne Memorial Hospital and Sheppey Community Hospital.

To rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries.

To make patients appointments in line with the priority codes, using the RIS system.

Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.

To make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list. All patients whose appointments fall within one working week must be contacted by telephone.

To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.

To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations. Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries.