Credit Controller - Sutton, United Kingdom - Reed Accountancy

Reed Accountancy

Verified Company

Sutton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Core Credit Controller

Reports to:
Credit Control Team Leader - Core

Hours of Work:
A minimum of 40 hours per week excluding meal breaks

Location:
Sutton

Salary: 27k

Main Purpose of Job

To ensure the timely collection of due date payments from customers, as well as managing the full process of query resolution throughout the organisation.

To provide professional updates to the customer throughout query investigation. To compliantly followcompany policy and processes in order to maximise cash flow and mitigate the risk of bad debt.

Key Tasks & Responsibilities

Update SAP with action notes, as well as AR reports where required.
To take ownership of customer contact, requests and queries ensuring that they are dealt with through to a successful and timely outcome.
Management of individual workload according to agreed objectives and SLA's.
The ability to respond to customers and stakeholders in a professional manner.
Uses initiative to deal with new, unfamiliar queries.
To be accountable for the accuracy of own work.
To prioritise duties to meet monthly cash and quarterly debt targets.
Resolve & investigate queries by creating and maintaining a Salesforce case, through to raising credit requests.
Undertake account reconciliations, obtain remittances for unallocated cash and credits, unravel mispostings, action debit notes.
Matching' transactions daily by submitting forms to FSSC.
Provide copy invoices and other requested documents.
Update cash forecast and other AR reports as directed.
To follow company policy, procedures and escalation guidelines.
During working days 1-10 support the Billing team with any activities required to support the timely completion and distribution of invoices.
Carry out ad hoc projects or tasks as required by the business.

Person Specification

2 years Credit Control or Customer Service experience.
Tenacity and energetic, focused on achieving results. Can-do attitude.
Collaborative team player - To be able to work within a team, to deliver on-going business improvement projects set out by the Management Team
Numerate. Attention to detail.
High standard of written and verbal communication skills.
Ability to work under pressure.
Basic to intermediate Microsoft and G-Suite user.
Competent user of ERP (SAP), CRM (Salesforce) and billing systems.