Debt Support Officer - North Shields, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

North Shields, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Debt Support Officer

Location:
North Shields

Closing date: 28 January 2023

Role details:

Job title:
Debt Support Officer

Location:
North Shields

Salary:
£20,000 - £26,111

Salary pro rata:
No

Hours per week: 37

Type of contract:
Permanent

Closing time: 17:00

We have exciting opportunities for you to join the Social Welfare Advice team supporting our Money Advice caseworkers who deliver debt advice to clients struggling with their debts via telephone and webchat through our National Debt Helpline.

Requirements:

Customer service skills or experience of working with people
Able to work constructively as part of a team
Willing to learn and attend training and supervision
Able to communicate effectively with clients
Able to maintain boundaries and keep confidentiality
Good IT Skills, experience of Outlook 36
Able to undertake administrative tasks effectively
Excellent communication skills
Be a team player
Customer service experience
Well organised and have an attention to detail
Experience of working to deadlines in a fastpaced environment
Based at our North Shields office.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.