Supervisor Contact Management - Manchester, United Kingdom - Greater Manchester Police

Greater Manchester Police
Greater Manchester Police
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Number of Posts
3


Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
Force Contact Centre


Location
Various


Grade
Grade F


Rank
Not applicable


Leadership Level
First Line Leader


Contract Type
Permanent


Hours
36.25


Advertised Salary
£28,530-£30,375


Shift Allowances/Enhancements/ Additional Info
Shift Allowance
Weekend Enhancements


Advert


The CRRU offer a fantastic level of service to the Greater Manchester public by recording crime and resolving incidents from a number of incoming work-streams.

There is information on the intranet about the CRRU which will give some more detail about the Department and what workload we are responsible for.

WE ARE LOOKING TO FILL VARIOUS POSTS:2x Permanent Full-Time Position (Days shift pattern)
1x Permanent Part - Time Position ( Days Shift pattern)

These posts attract shift allowances and weekend enhancement - 20% shift allowance % weekend enhancement (24/7) or 12.59% shift allowance % weekend enhancement (Days)
These posts will be based at Force Headquarters, Northampton Rd, Manchester, M40 5BP.

As the post holder you will support staff to ensure a full and effective contact management service for the Force, lead, develop and motivate staff to achieve excellence in their own/their teams performance and engender a culture of proactive team working which delivers Branch and GMP objectives.


The main duties and responsibilities include:

  • To encourage a 'one team' approach, coaching mentoring and supporting staff by being positive, approachable and proactive.
  • To effectively manage workload by taking a dynamic approach to resource allocation within the team to manage competing demands.
  • Provide specialist advice and knowledge on contact management, HOCR and NCRS to colleagues and partner agencies to support the achievement of organizational objectives.
  • Maintain close links with Resource Management Unit to assist with the planning and management of FCC Contact Management resources across the branch.

Closing Date
30 Jul 2023


Recruitment Team Contact
Millie Egan


Other Information
Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.


Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member.

Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55.

One of those conditions is that a break of at least 1 month is required where the re-employment is 'materially different'.

However, if the role is not deemed to be 'materially different' then a 6 month break is required.


The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment.

The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.

What is the Residency Criteria?


To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland.

Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.

After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.

In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.


Minimum Age for Applications
16
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