Customer Issue Resolution Representative - Bracknell, United Kingdom - 3M

3M
3M
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:


3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.

This new Health Care Company will be a leading global diversified health technology company with:


  • Proven category leadership
  • Exposure to attractive endmarkets
  • Innovation mindset driving improved patient outcomes
  • Collaborative customer relationships
  • Deep global regulatory experience
  • Operational excellence and strong cash flow
  • Strong sales growth and profitability with significant recurring sales
We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role


As a Customer Issue Resolution Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Manages the Accounts Receivable portfolio for one or more Divisions, following generally defined policies and procedures. As this is a customer-facing position, interaction is with both internal 3M customers and external 3M customers.

An individual employed in this position is expected to broaden their knowledge of credit policies and principles and strengthen skills in analysis, reporting, negotiating, and presenting.

This position works independently to meet targets and objectives set by 3M management.

Here, you will make an impact by:

  • _Leading actions that help resolve customer issues_
- _Implementing actions to better manage collections and issues_
- _Determining solutions that help improve the service we offer_
- _Supporting sales and other departments in the improvement actions derived from the analysis of complaints_
- _Every day you will learn something new that will help you develop_

Your Skills and Expertise
- _ Bachelor's/Master's/Apprenticeship_ degree or higher from an accredited institution_
- _ Experience in Customer Service and/or Collection Management at least of 3 years_

Additional qualifications that could help you succeed even further in this role include
- _ English at conversational level_
- _ Accounting knowledge_
- _ Management of Excel advanced level_
- _ Communication skills_

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.


Work location:
Bracknell

  • Hybrid Eligible (Job Duties allow for some remote work but might require travel)

Travel:
May include up to 10% [domestic/international]

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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