Home Ownership Support Advisor - Bradford, United Kingdom - Anchor

Anchor

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Home Ownership Support advisor

Location:
Bradford

Salary:
£20,435.01 rising to £21,435.01 after successful completion of probationary period.

Contract Type: 12 Month Fixed Term

Hours: 37.5

About the role
Anchor's Home Ownership Support team currently sit within Anchor's Customer Services function, where we provide sector-leading customer service.

In this role, you will be part of a dynamic team which facilitates the sale of our leasehold and freehold properties.

You will be a touchstone between solicitors, estate agents, colleagues and customers, providing a first-class service and constantly working towards our key principle of 'Right First Time'.

As a Home Ownership Support advisor, you will be one of the first points of contact for our customers, both internal and external.

You will be the 'go to person' within the organisation for colleagues or customers seeking support with all things relating to homeownership and leasehold.

Prior leasehold, conveyancing, estate agency, or property management experience is preferred but not essential.

About You

You will have:

Effective and accurate communication skills, both written and verbal
Excellent attention to detail
Flexibility, resilience and be able to adapt within an everchanging environment
Ability to build strong and effective relationships with stakeholders
Genuine enthusiasm for providing a high standard of customer service
Competent in multitasking, prioritising and forward planning with the ability to manage competing demands
Experience in the fields of leasehold, conveyancing, estate agency, or property management is preferred but not essential.

About Us

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England.

We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people.

We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest.

We believe our people should be proud of the work they do making a difference to society and our customers.

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services.

While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

Anchor - a great place to work
Anchor is England's largest not-for-profit providers of care and housing for older people.

Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.

That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options

Finance

Pension plan contribute between 4% and 8% and we'll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer.

We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.

These work to celebrate diversity, address concerns, review policy and practice and empower their members.

We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.