Resident Liaison Officer - London, United Kingdom - Howells Solutions
Description
Resident Liaison Officer - Social Housing Planned Works
Covering Hammersmith & Fulham area
Full time, permanent
£28,000 - £32,000 per annum + package
Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team covering projects in Hammersmith & Fulham delivering Major Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.
This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
- Working on planned maintenance projects windows, roofs, externals, FED replacements etc.
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Preentry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
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