Business Support Officer - Birmingham, United Kingdom - Birmingham Children's Trust

Birmingham Children's Trust
Birmingham Children's Trust
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Birmingham Children's Trust is going from strength to strength.

We are the largest provider of family support and social care services for children, young people and families in the country.

Our goal is to become a centre of excellence in both social care and family support.

By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to 'Outstanding'.


Business Support Officer - Contact/Assessment & Conference Service
***The purpose of this team is to provide support to Contact Centre Staff, visitors to the buildings, CP Officers & IRO's. All front facing staff work in a building daily offering good customer service to staff and public entering the buildings helping ensure the best experience to our visitors and staff.


Who does the team support?

The team currently supports:
Keystone Contact Centre, St Andrews Contact Centre, The Circle Contact Centre, Willows Conference Centre.


KPIs and Operating Hours
Welcoming and coordinating visitors at Reception, supporting building running and operation.


Uploading contact sheets onto Eclipse, Telephone calls, Monitoring/Ordering stationery, Inbox requests, Room Bookings for Circle, MAPPA Checks on Eclipse, Reporting faults/maintenance, Monitoring and distributing PPE.

Assisting other Area's when need Business need requires, meeting support, Genograms.

Where volunteered, First Aid and / or Fire Marshall

Working hours worked on a rota basis to cover key areas within the building e.g reception.


Key Tasks
Welcoming and coordinating visitors at Reception, supporting building running and operation.


Uploading contact sheets onto Eclipse, Telephone calls, Monitoring/Ordering stationery, Inbox requests, Room Bookings for Circle, MAPPA Checks on Eclipse, Reporting faults/maintenance, Monitoring and distributing PPE.

Assisting other Area's when need Business need requires, meeting support, Genograms.

Where volunteered, First Aid and / or Fire Marshall


Operating Locations

Current bases:
St Andrews, Keystones, The Circle - Contact Centres, Willows - Conference Centre


Team Leader Name & Contact Details:

Tel:

What you can expect from us:

  • Being part of a positive, supportive, 'can-do' service and wider Trust
  • We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
  • Career development opportunities
  • Regular development discussions

And some of the benefits of working for us, click HERE
for more about our offer

  • Mental health / emotional support 24/7 employee assistance programme
  • Hybrid model of remote working
  • 29 days holiday on joining, plus bank holidays. This increases to 32 days after five years' service, and then 34 days after ten years' service
  • Generous contributory pension scheme
Interviews will be held March 2023.
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