Customer Service Coordinator - Stirling, United Kingdom - Contract Scotland

Contract Scotland

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Stirling

Salary:
£ per hour

Reference:
J43149

Contract Type:
Temporary

Working Hours:
Full-time

Created: 14th November 2023

Closing: 12th December 2023

Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is an ongoing temporary position but will become permanent for the successful person.

The pay rate is £10.50 per hour and the permanent salary is £20,500pa.

You will be office based, Monday to Friday 9am to 5pm and the job itself involves:

Answering calls from vulnerable customers and placing orders for their medical requirements
Dealing with calls relating to faulty equipment and arranging engineer to attend customers home
Listening to customers and dealing with each call with empathy, ensuring the customer is happy with the outcome
Liaising with engineers and drivers to ensure deliveries and fault fixing appointments are on schedule, updating customers with any changes
Updating system with call notes

You must enjoy dealing with people and will always want to ensure the best outcome for customers.

You will have an excellent telephone manner and will be comfortable dealing with customers and their families, who may be a little distressed.

Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.

For roles in Scotland/the UK, applicants must be eligible to live and work in the UK.